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Terms & Conditions

Terms of Sale

TERMS OF SALE
 
1. DEFINITIONS
 
In these terms and conditions the following terms shall have the following meanings: -
'We, Us, Our' - Interlocking Solutions Ltd trading as Soft Floor UK
 
Registered Office: Suite S10, Bates Business Centre, Old Brickworks, Church Road, Romford, Essex, RM3 0HU
 
'You, Your' - The Customer/Consumer
'Contract' - A contract for the sale of Goods by us to you.
'Goods' - Any Goods forming the subject of a Contract including parts of, or materials incorporated in, them as more particularly described upon this Website.
'Website' - Our Website, the address of which is: www.softfloor.co.uk

2. CONTACT DETAILS
 
Our general contact details are:  
Tel: 0845 6031450
Fax: 01708 378046
Email address: info@softfloor.co.uk
Returns address; Interlocking Solutions Ltd, Suite S10, Bates Business Centre, Old Brickworks, Church Road, Romford, Essex, RM3 0HU

3. PRICES
 
3.1 The Price of the Goods is set out on the Website and the confirmation of order. The price is in Great Britain Pounds Sterling and includes all taxes or other duties due, excluding Value Added Tax, charged at the rate or rates applicable at the date of confirmation of order.
3.2 Delivery charges to mainland UK addresses are included in the price of the Goods.

4. COMPLETING THE CONTRACT
 
4.1 When you complete your details and the details of the Goods, which you wish to purchase and submit them to us by clicking the order button online you are offering to purchase the Goods at the price shown on the Website subject to these terms and conditions.

4.2 The Contract for the sale by us to you of the Goods is completed when we have take payment for the goods.

4.3 We reserve the right at our discretion to refuse to complete a contract for the sale of Goods to you.

5. PAYMENT
 
Payment is made by credit or debit card through our secure server.

6. DELIVERY
 
6.1 Once your order has been confirmed by us and payment completed, your Goods will be despatched to you as soon as possible. In any event, delivery will take place within 2-3 days, commencing on the day after you have forwarded your order. If for whatever reason the Goods that you have ordered are not available, we will inform you as soon as possible and will provide a full refund of any money paid by you within a 7 day period.

6.2 Delivery of Goods will be to the address specified by you at the time of order only and will take place on a week-day by a courier service (TNT) contracted by us and used at the time. Delivery times are not guaranteed but weekend deliveries can be selected for an extra charge detailed on the order form. If delivery is delayed due to any cause beyond our reasonable control, we may contact you to attempt to make an alternative arrangement for delivery. If the address you supply has any mistake or address error causing the delivery company to be unable to deliver the package, we will send your purchase again but a further shipping will then be chargeable.  (min. £15)

7. CANCELLATION OF ORDERS & RETURNS

7.1 You have a right to cancel your order within seven working days of receiving the Goods. The 7-day period begins upon the date of delivery of the Goods to you.

7.2 To cancel your order, you must notify us by email or in writing to our contact address within this 7-day period. A refund of any monies paid by you to us for the Goods will be made within 30 days of your cancellation. If you have paid for the price of the Goods by credit or debit card, your credit or debit card account will be re-credited as soon as possible and in any event within the above 30-day period.

7.3 If you cancel your order you must take good care of the Goods and must return them to us at your own expense. Non-Faulty Goods must be returned in their original packaging and condition at customers’ expense. We will refund full cost less any carriage costs incurred by ourselves within 30 days of cancellation of your order. If the Goods have been damaged whilst in your possession then you will be liable for the cost of repairing or replacing that damage. The Goods must be returned unused with all fittings and guarantees enclosed. If, after cancelling an order, you fail to return the Goods to us, we are entitled to collect the Goods from you and deduct costs for this from any refund as referred to at paragraph 7.2 above, the cost of collecting the Goods from you will not be notified to you prior to our deduction for this cost.

8. CLAIMS
 
8.1 You should examine the Goods upon your receipt of them. If the Goods are faulty or damaged you must notify us at the contact address in clause 2, within seven working days of your receipt of the Goods. We will then, as appropriate, repair and return the Goods to you or deliver replacement Goods to you  at our cost.

8.2 If you receive goods which are faulty* or have been damaged in transit, please let us know within 7 working days of receipt of your order.   All orders (excluding samples) will be your responsibility to return your goods. We will not refund return postage cost unless goods are either faulty or a previous agreement has been made. We will refund in full the cost of the product assuming goods are in a re-saleable condition. A returns/exchange form will be sent out with your goods, should you not receive this form please contact customer services. Please note, we are unable to refund postage costs for standard returns.

* If you believe your goods are faulty, please fax 01206 307733 or email to orders@softfloor.co.uk , your name & address (the one used when first ordering) and any purchase details. A pre-paid returns label will be provided by return email or fax.  All goods returned as faulty, will be inspected for any defects. If deemed faulty, a full refund or exchange will be given.
Unless the goods are faulty or sent in error, you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt.

NOTE:
All Softfloor products carry a manufacture warranty of one calander year from date of delivery / receipt. (pod required) 
This warranty and guarantee of quality from softfloor, supports only the manufactured tile material quality from defect of manufacture ( not material colour or shade, not fading) and mechanical performance of the interlocking aspect of the products.

9. EXTENT OF LIABILITY
 
9.1 We make every effort to ensure that goods advertised for sale on the Website are described accurately. However, the descriptions of goods on the Website do not form part of the contract between you and us. They are designed to represent a general idea of usage & examples of uses by the Goods. You should ensure that the goods, which you are purchasing from us, are suitable for your intended purpose. We do not give any warranty that the Goods, which you purchase from us, are suitable for your intended purpose.

9.2 We will not be liable to you for any loss or damage which you suffer as a result of any usage of the Goods or any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence will not exceed the invoice value of the Goods only. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.

9.3 We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment, which you use to access this Website. We will not be liable to you or to anyone else for any loss or damage, which may be caused to any equipment arising as a result of your use of this Website.
 
10. LAW AND JURISDICTION
 
10.1 The contract shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England and Wales. If you access the Website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.

11. DATA PROTECTION
 
11.1 Please refer to our privacy policy at http://www.softfloor.co.uk/privacy.shtml.

12. COPYRIGHT
 
12.1 The contents of this Website are protected by the law of copyright.

12.2 All rights in this Website, including Copyright, are owned or licensed to Interlocking Solutions Ltd t/a Soft Floor UK. You may copy or save items included in this Website for your own personal, non-commercial use only.

Terms of Hire

TERMS OF HIRE

Hiring is only available to the UK mainland.

1. DEFINITIONS
 
In these terms and conditions the following terms shall have the following meanings: -
'We, Us, Our' - Interlocking Solutions Ltd trading as Soft Floor UK
 
Registered Office: Suite S10, Bates Business Centre, Old Brickworks, Church Road, Romford, Essex, RM3 0HU 
'You, Your' - The Customer/Consumer
'Contract' - A contract for the sale of Goods by us to you.
'Goods' - Any Goods forming the subject of a Contract including parts of, or materials incorporated in, them as more particularly described upon this Website.
'Website' - Our Website, the address of which is: www.softfloor.co.uk

3. GENERAL CONDITIONS OF HIRE

All products supplied for hire by Soft Floor UK, must be paid for in full for the agreed rental period, and is the sole responsibility of the customer, the hirer, once received and signed for -delivered by courier, or if collected in person from our premises.
 
Any damages or cutting to tiles is the responsibility of the hirer, we charge for *damaged tiles at the rate of that particular tile on the date of the booked collection/return

*A damaged tile is recognized to be that of a tile that is non - re-hireable due to the state/condition of that tile. The decision to render a returned tile as non – hireable is at the sole discretion after inspection, that of the supplier – Soft Floor UK.
 
4. HIRE RETURNS

Return of the hired tiles is the sole responsibility of the hirer, unless agreement
in advance of the hire period has been agreed otherwise.
 
A deposit, via credit card, to cover any damaged / cut tiles on return, or late return, may be required by Soft Floor UK.
 
Late collection/return of any hired products will be charged pro-rata per 24hr period of non-return as a proportion of the original agreed period.

These terms are agreed in conjunction with our general 'terms of sale' found at http://www.softfloor.co.uk/terms.shtml.

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